Aone Furniture Refund Policy
Thank you for shopping at Aone Furniture!
We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed
since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be securely packed preserving the original condition.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be
deducted from your refund. - Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.
Exchanges
We only replace items if they are defective or damaged. You need to provide us with the image proof
of product defect or damage.
If you need to exchange it for the same item, send us an email at info@aonefurniture.co.uk and send
your item to:
Unit 1, Oatley Trading Estate.
Kingswood, Bristol
BS15 1SD.
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your
credit card company, it may take some time before your refund is officially posted. - If you have done all of this and you still have not received your refund yet, please contact us
at info@aonefurniture.co.uk